TLS encryption update

The internet is constantly changing and growing. To better support a safe internet, the PCI Security Standards Council is recommending that websites stop supporting less secure modes of encryption.

By June 30th, 2018 many sites across the internet will stop supporting TLS 1.0. This includes our integration partner, DocuSign. You can read more from DocuSign after the ‘Continue reading’.

Most modern browsers will *NOT* be impacted by this update. Just in case, we recommend verifying that your browser will support the new encryption standards. One site you can use to verify this is the SSLLabs site here.

If you find that your browser is not compliant, there are instructions after the ‘Continue reading’ that you can either give to your IT company or follow yourself to allow your browser to support TLS 1.0

From DocuSign:

Following industry best practices, DocuSign will be upgrading services to support only TLS 1.1 or higher starting on May 29, 2018 in DEMO and June 25, 2018 in PRODUCTION. On these dates, DocuSign is disabling TLS 1.0 and weak cipher suites. Any customer continuing to use TLS 1 or weak cipher suites will experience disruptions in service.

This date aligns with the deadline the PCI Security Standards Council has set for companies that wish to remain PCI Data Security Standard (PCI DSS) compliant.  Other leading SaaS vendors, including Box and PayPal, plan to end support for TLSv1.0 in June.

Test Your Browser’s TLS Support at SSLLabs

The best solution is to update your web browser to the latest version. If you are unable to update your browser, then please follow the instructions below to update your browser’s security settings.

Internet Explorer

  1. Click the settings (gearbox) menu at the top right (may be called “Tools”)
  2. Selected “Internet Options” from the dropdown menu
  3. Go to the “Advanced” tab on the new window
  4. Scroll down to the Security Category and manually check the following options.
  5. Make sure to select:
  6. Use TLS 1.1
  7. Use TLS 1.2
  8. Click OK, close your browser, and restart Internet Explorer

Google Chrome Browser (PC)

  1. Open Google Chrome
  2. Open the “Settings” menu
  3. Scroll down and select “Show advanced settings…”
  4. Scroll down to the Network section and click on “Change proxy settings…”
  5. Go to the “Advanced” tab on the new window
  6. Scroll down to the Security Category and manually check the following options.
  7. Make sure to select:
  8. Use TLS 1.1
  9. Use TLS 1.2
  10. Click OK, close your browser, and restart Google Chrome

Firefox Browser (PC & Mac)

  1. Open Firefox
  2. In the address bar, type “about:config” and press Enter
  3. Accept the risk by clicking the button
  4. Search for the entry “security.tls.version.min”
  5. Double click the Preference Name and enter “2” into the popup box
  6. Click OK, close your browser, and restart Firefox

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