Category Archives: Pod 5

Staged release builders

Office Closure In Observance of Independence Day (7/03/2020)

The Sales Simplicity office will be closed Friday, July 03, 2020, in observance of Independence Day. We will resume our regular support hours of 6:00 AM to 6:00 PM Mountain time on Monday, July 6, 2020. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours. If you have an emergency during these times, please use the Emergency After Hours Number.

Office Closure In Observance of Memorial Day (5/25/2020)

The Sales Simplicity office will be closed Monday, May 25, 2020, in observance of Memorial Day. We will resume our regular support hours of 6:00 AM to 6:00 PM Mountain time on Tuesday, May 26, 2020. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours. If you have an emergency during these times, please use the Emergency After Hours Number.

PLEASE READ: Upcoming Changes to Password Requirements

In the coming weeks version 20.0 of Sales Simplicity will be released. In that release is a change to password requirements to better ensure account and data security. This may have an impact on a large number of your users. Any user who has a password that does not meet the below minimum requirements will forced to update their password when they log into the application for the first time after the release. You may wish to inform your users of the upcoming change and instruct them to update their passwords so once the release is live there will be nothing they need to do.

New password requirements:

  • 8 Character Minimum 
  • One upper case letter, one lower case letter, and one number required 
  • Assorted special characters are allowed (!”#$%&'()*+,-./:;<=>?@[\]^_`{|}~) 
  • Case sensitivity will always be enforced.  

Office Closure In Observance of Martin Luther King Jr. Day (1/20/2020)

The Sales Simplicity office will be closed Monday, January 20, 2020, in observance of Martin Luther King Jr Day. We will resume our regular support hours of 6:00 AM to 6:00 PM Mountain time on Tuesday, January 21, 2020. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number. 

Introducing the New Sales Simplicity Documentation Site

Sales Simplicity is proud to announce our inclusion in the MiTek Support site, support.mii.com.

This is a resource for all users to access documentation, release notes, and video tutorials on features within Sales Simplicity.

All current documentation can easily be found in one site that all Sales Simplicity users can sign up for. Included below are registration and usage instructions for the support site. You can easily access this site by doing the following:

  • Click “Login” on support.mii.com
  • Select “Sales Simplicity Users, please click here” (right-hand side of the page) to access the registration page
  • Fill in ALL information. Passwords require a minimum of 7 characters, including one upper-case letter, one lower-case letter, and one number.
  • Once you click Submit, the form will be sent to MiTek for approval. You should receive an email confirmation once your registration has been confirmed.

Some things to keep in mind:

All documentation is subject to change, so it is recommended that you check back frequently for updates. You can subscribe to certain pages within the Support site to receive email updates when new articles or changes occur. Here is an example of this from the Release Notes archive page:

A major request is an updated Admin User Guide for Sales Simplicity. This is currently being worked on. In the meantime, you can find the existing Admin and Sales Agent User Guides in the User Guides section. You will also find that there are newer topic-specific articles in the User Guides section to help bridge any gaps in the existing full-system guides.

Video tutorials are also being added to the Support site! All tutorial videos are five (5) minutes or less to provide a fast way to watch content.

Questions?

Have any Sales Simplicity questions for our staff? Be sure to email account@salessimplicity.com with your questions. Our team is dedicated to helping you and your staff be successful!

Office Closure in Observance of Thanksgiving (11/28 and 11/29)

The Sales Simplicity office will be closed Thursday and Friday, November 28 and 29, 2019, in observance of Thanksgiving. We will resume our regular support hours of 6:00 AM to 6:00 PM Mountain time on Monday, December 2, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number. 

Webinar: Tips and Tricks for Contracts and Merge Fields

In an effort to help our users get the most out of Sales Simplicity we are going to be releasing a series of videos/webinars. In these videos will be taking a deep look into specific areas of Sales Simplicity to help you  better understand and utilize more complex functionality of the system. Our hope is that you will find new ways to use the system to it’s fullest potential!

In our first video we cover interesting and complex things you can do with your Word contract documents. The topics covered in the video below are:

  • Installing and adding fields to contract documents
  • Editing fields to round number values and spell out numbers
  • Creating formulas to do custom calculations based on merged data
  • Utilizing IF statements to automate filing in check boxes on your contract
  • Conditional signing fields in Docusign
  • Utilizing the “Specify Recipients” role type in Docusign

 

If there are any specific areas or topics you would like to see looked at in depth please let us know, we would love to know what you want to see!

Office Closure in Observance of Veteran’s Day (Monday 11/11)

The Sales Simplicity office will be closed Monday, November 11, 2019, in observance of Veteran’s Day. We will resume our regular support hours of 6:00 AM to 6:00 PM Mountain time on Tuesday, November 12, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number. 

Customer Marketing Outage (Resolved)

On 7/16, our Support team identified an issue with our Customer Marketing tool that affects mass marketing emails targeting Realtors. When sending mass marketing emails using realtor-specific filters, the realtor recipients were receiving multiple copies of the marketing emails. The issue has been resolved as of 7/17. Any emails that were queued to be sent during this time period have successfully been sent.

Additionally, our Development team is currently working on two other items that some builders have seen regarding workflow notification duplication and follow-up task removal in the To-Do Suite. We are working to resolve these newly identified items as quickly as possible.

If you have any questions regarding these or other issues, please feel free to reach out to our Support team at support@salessimplicity.com.