Category Archives: Pod 4

**UPDATE** **RESOLVED** Known Issue: Garage Orientation on Spec Homes

**UPDATE** On 9/24 a fix was pushed to resolve this issue. If you continue to see issues please contact support.

We are currently aware of an issue where the selected garage orientation for a spec home is not always pulling through correctly to the customer record.

Our development team is aware of the issue and researching a fix.

In mean time, if you need to take a customer to contract, you can work around this issue by going to subdivision>lots changing the selected garage orientation to blank, then on the customer record you will be able to select the garage orientation and go to contract.

We will update this post as we have more information.

Version 19.01 Release

The newest release version of Sales Simplicity, Version 19.01, will be released to your environment beginning at 9pm Pacific on Monday, September 16th, 2019.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

Updates and Fixes in the release:

  • Remove task button fixed
  • “Send All” for sending multiple email tasks
  • Address labels for letter tasks
  • Various fixes to individual demographics
  • Adding Realtor no longer requires “Can edit loan officer Data”
  • Spec Home Attachments
  • Additional fixes can be viewed in the full release notes. Access Version 19.0.1 Release Notes Here

If you have any questions or concerns please contact account@salessimplicity.com 

Office Closure in Observance of Labor Day (Monday 9/2)

The Sales Simplicity office will be closed Monday, September 2, 2019, in observance of Labor Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, September 3, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number.

Office Closure in Observance of Labor Day (Monday 9/2)

The Sales Simplicity office will be closed Monday, September 2, 2019, in observance of Labor Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, September 3, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number.

**UPDATED 7/25**RESOLVED**Known Issue with Phone Call Follow-up Tasks

The issue was identified and resolved. All phone call tasks should be working as normal

As of 7/24, our Support team has identified an issue regarding the completion of phone call follow up tasks. Some users may experience an error screen during task completion. Our Support and Development teams are investigating a solution to this issue. We will update this post as we get more information.

If you have any questions, please feel free to email our Support team at support@salessimplicity.com.

**UPDATED**Resolved**Workflow Service Currently Down

**UPDATE** As of approximately 9:45am Pacific Time this issue was resolved and the service is back on.

Per the previous post, after maintenance last night we are experiencing an issue with XML file generation. To troubleshoot and resolve that issue we have had to stop the Workflow service, which processes workflow events and sends workflow emails.

We do not currently have an ETA for resolution but will update this post as soon as we have more information.

No data will be lost and any workflow events triggered during the downtime will send once the service is turned back on.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com

Customer Marketing Outage (Resolved)

On 7/16, our Support team identified an issue with our Customer Marketing tool that affects mass marketing emails targeting Realtors. When sending mass marketing emails using realtor-specific filters, the realtor recipients were receiving multiple copies of the marketing emails. The issue has been resolved as of 7/17. Any emails that were queued to be sent during this time period have successfully been sent.

Additionally, our Development team is currently working on two other items that some builders have seen regarding workflow notification duplication and follow-up task removal in the To-Do Suite. We are working to resolve these newly identified items as quickly as possible.

If you have any questions regarding these or other issues, please feel free to reach out to our Support team at support@salessimplicity.com.

Holiday Closure: Monday May 27th

The Sales Simplicity office will be closed Monday May 27th in observance of Memorial Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, May 28th, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times please use the Emergency After Hours Number.

Version 19.0 Release (UPDATED 6/3)

**UPDATE** The update is planned for tonight, 6/3

The newest release version of Sales Simplicity, Version 19.0, will be released to your environment beginning at 9pm Pacific on Monday, June 3rd, 2019.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • FollowUp Tasks Assigned To Department Representatives
  • FollowUp Tasks Based Off Stage of Construction and/or Stage of Escrow
  • Remove All Button Added To Options Tab
  • Misc Updates To Improve Clarity And Intuitive Use
  • And more! Access Version 19.0 Release Notes Here

If you have any questions or concerns please contact account@salessimplicity.com