Author Archives: Jessica Bohannon

Office Closure in Observance of Labor Day (Monday 9/2)

The Sales Simplicity office will be closed Monday, September 2, 2019, in observance of Labor Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, September 3, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number.

FTP service switched to new IP Address

As of 7/30/2019 ftp.salessimplicity.net now points at the new IP address of 104.42.221.152

Most builders should see no issue with the changeover and should be able to login as normal.

If you *do* experience an issue with the new IP address, please reach out to support@salessimplicity.net and we will get you fixed up. đŸ™‚

Server IP address change pending

Over the next few weeks our server’s IP addresses are going to be changing.

The new IP addresses will be:

Web / FTP Server – 104.42.221.152
SQL Server – 168.62.7.125

New email IP range – 104.42.221.152, 40.83.173.216

Any IP address whitelisting that you may have should be updated to include these IP addresses. This includes whitelisting on your BMT server to communicate with the web server or via FTP, whitelisting on your firewalls to allow access to the website, or whitelisting on your email servers to allow email communications from the servers.

If you’re not sure what this means for you, or how to implement these changes, email us @ support@salessimplicity.net

TLS encryption update

The internet is constantly changing and growing. To better support a safe internet, the PCI Security Standards Council is recommending that websites stop supporting less secure modes of encryption.

By June 30th, 2018 many sites across the internet will stop supporting TLS 1.0. This includes our integration partner, DocuSign. You can read more from DocuSign after the ‘Continue reading’.

Most modern browsers will *NOT* be impacted by this update. Just in case, we recommend verifying that your browser will support the new encryption standards. One site you can use to verify this is the SSLLabs site here.

If you find that your browser is not compliant, there are instructions after the ‘Continue reading’ that you can either give to your IT company or follow yourself to allow your browser to support TLS 1.0

Continue reading