Author Archives: Michelle Barghout

Monday Night Scheduled Downtime for Maintenance

We will be performing scheduled maintenance that may result in inability to access your Sales Simplicity environment on July 22nd, 2019 (Monday night) from approximately 10pm-4am Pacific time. Please ensure all users have saved their work by the beginning of this scheduled downtime. Any questions or concerns please contact support@salessimplicity.com

UPDATE – The application is back up and running as of 3am PST.

XML file generation is not working properly and development is looking into it. Meanwhile, your XML files are safe in the queue waiting to be sent out when the service is behaving again.

Builders with ODBC access may need to request to have their login user re-associated with their database.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com

Customer Marketing Outage (Resolved)

On 7/16, our Support team identified an issue with our Customer Marketing tool that affects mass marketing emails targeting Realtors. When sending mass marketing emails using realtor-specific filters, the realtor recipients were receiving multiple copies of the marketing emails. The issue has been resolved as of 7/17. Any emails that were queued to be sent during this time period have successfully been sent.

Additionally, our Development team is currently working on two other items that some builders have seen regarding workflow notification duplication and follow-up task removal in the To-Do Suite. We are working to resolve these newly identified items as quickly as possible.

If you have any questions regarding these or other issues, please feel free to reach out to our Support team at support@salessimplicity.com.

Version 19.0 Release

Version 19.0 Release

The newest release version of Sales Simplicity, Version 19.0, will be released to your environment beginning at 9pm Pacific on Monday, May 13th, 2019.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • FollowUp Tasks Assigned To Department Representatives
  • FollowUp Tasks Based Off Stage of Construction and/or Stage of Escrow
  • Remove All Button Added To Options Tab
  • Misc Updates To Improve Clarity And Intuitive Use
  • And more! Access Version 19.0 Release Notes Here

If you have any questions or concerns please contact account@salessimplicity.com 

Version 19.0 Release

UPDATED 5/6 – The newest release version of Sales Simplicity, Version 19.0, will be released to your environment beginning at 9pm Pacific on TUESDAY, May 7th, 2019.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • FollowUp Tasks Assigned To Department Representatives
  • FollowUp Tasks Based Off Stage of Construction and/or Stage of Escrow
  • Remove All Button Added To Options Tab
  • Misc Updates To Improve Clarity And Intuitive Use
  • And more! Access Version 19.0 Release Notes Here

If you have any questions or concerns please contact account@salessimplicity.com 

Sales Simplicity Office Closed This Afternoon

Sales Simplicity offices will be closed this afternoon starting at 12pm Mountain for our annual Holiday Party. Help will still be available at the emergency number, or tickets sent to account@salessimplicity.com with “URGENT” in the subject.  Normal business hours will resume tomorrow, Thursday the 6th, at 6am Mountain.

DocuSign Integrated Builders

Attention DocuSign Integration Users:

DocuSign pushed a release this Tuesday that seems to have caused a minor issue with a small number of our builders.  If you get an error message or misplaced tags when generating a DocuSign contract from Sales Simplicity, please email account@salessimplicity.com immediately and we will loop in the appropriate parties.  The fix appears to be a minor setting change on the backend of your DocuSign account and the DocuSign Partner Relations team is ready to make that switch for any builders experiencing difficulties.

If you do not get an error message when sending to DocuSign your environment was not impacted.

Thank you,

Sales Simplicity Software

Version 18.2 Release

The newest release version of Sales Simplicity, Version 18.2, will be released to your environment beginning at 9pm Pacific on Wednesday, September 26th, 2018.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • New CRM “Control Center” View
  • Individual Demographics (and new editor)
  • Functionality Added to Former SSN Field
  • And more! Full details can be found in the Release Notes

 

If you have any questions or concerns please contact account@salessimplicity.com 

Version 18.2 Release

The newest release version of Sales Simplicity, Version 18.2, will be released to your environment beginning at 9pm Pacific on Monday, September 24th, 2018.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • New CRM “Control Center” View
  • Individual Demographics (and new editor)
  • Functionality Added to Former SSN Field
  • And more! Full details can be found in the Release Notes

 

If you have any questions or concerns please contact account@salessimplicity.com 

Version 18.2 Release

The newest release version of Sales Simplicity, Version 18.2, will be released to your environment beginning at 9pm Pacific on Wednesday, September 19th, 2018.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • New CRM “Control Center” View
  • Individual Demographics (and new editor)
  • Functionality Added to Former SSN Field
  • And more! Full details can be found in the Release Notes

 

If you have any questions or concerns please contact account@salessimplicity.com