Category Archives: Pod 1

2020 Spring University

2020 Spring Training University

Has your company experienced turnover? Would existing users of the software like to learn tips & tricks to working more efficiently?

If so, plan to attend the 2020 Spring Training University.

The Spring University will be held March 30th – April 2, 2020, at Pearl South Padre. Monday, March 30th is for anyone who is interested in learning more about our new product Mitek Cloud Estimating and Plans & Options.

Core WMS and Core Sales Simplicity sessions will start on Tuesday March 31st and continue until 4:00PM on Thursday April 2nd, 2020.

The Peral hotel is located at 310 Padre Blvd, South Padre Island, TX 78597. Room Reservations must be made directly with The Pearl Hotel at (956) 761-6551 no later than 3/28/2020 to guarentee the $140 per night room rate.

The daily sessions will run from 8:30am to 4:00pm. Training will be on a generic data set and clients will stay in the session for which they register (Cannont switch between BMT and SS Universities).

Registration is $1,800 and any additional attendees from your company will be $1,600.

If you have any questions or are interested in attending please email Alicia Perri at aperri@mii.com with your name and which session you are interested in.

 

Office Closure in Observance of Veteran’s Day (Monday 11/11)

The Sales Simplicity office will be closed Monday, November 11, 2019, in observance of Veteran’s Day. We will resume our regular support hours of 6:00 AM to 6:00 PM Mountain time on Tuesday, November 12, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number. 

**UPDATE** **RESOLVED** Known Issue: Garage Orientation on Spec Homes

**UPDATE** On 9/24 a fix was pushed to resolve this issue. If you continue to see issues please contact support.

We are currently aware of an issue where the selected garage orientation for a spec home is not always pulling through correctly to the customer record.

Our development team is aware of the issue and researching a fix.

In mean time, if you need to take a customer to contract, you can work around this issue by going to subdivision>lots changing the selected garage orientation to blank, then on the customer record you will be able to select the garage orientation and go to contract.

We will update this post as we have more information.

Version 19.01 Release

The newest release version of Sales Simplicity, Version 19.01, will be released to your environment beginning at 9pm Pacific on Monday, September 23rd, 2019.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

Updates and Fixes in the release:

  • Remove task button fixed
  • “Send All” for sending multiple email tasks
  • Address labels for letter tasks
  • Various fixes to individual demographics
  • Adding Realtor no longer requires “Can edit loan officer Data”
  • Spec Home Attachments
  • Additional fixes can be viewed in the full release notes. Access Version 19.0.1 Release Notes Here

If you have any questions or concerns please contact account@salessimplicity.com 

Office Closure in Observance of Labor Day (Monday 9/2)

The Sales Simplicity office will be closed Monday, September 2, 2019, in observance of Labor Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, September 3, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number.

Office Closure in Observance of Labor Day (Monday 9/2)

The Sales Simplicity office will be closed Monday, September 2, 2019, in observance of Labor Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, September 3, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number.

FTP service switched to new IP Address

As of 7/30/2019 ftp.salessimplicity.net now points at the new IP address of 104.42.221.152

Most builders should see no issue with the changeover and should be able to login as normal.

If you *do* experience an issue with the new IP address, please reach out to support@salessimplicity.net and we will get you fixed up. 🙂

**UPDATED 7/25**RESOLVED**Known Issue with Phone Call Follow-up Tasks

The issue was identified and resolved. All phone call tasks should be working as normal

As of 7/24, our Support team has identified an issue regarding the completion of phone call follow up tasks. Some users may experience an error screen during task completion. Our Support and Development teams are investigating a solution to this issue. We will update this post as we get more information.

If you have any questions, please feel free to email our Support team at support@salessimplicity.com.

**UPDATED**Resolved**Workflow Service Currently Down

**UPDATE** As of approximately 9:45am Pacific Time this issue was resolved and the service is back on.

Per the previous post, after maintenance last night we are experiencing an issue with XML file generation. To troubleshoot and resolve that issue we have had to stop the Workflow service, which processes workflow events and sends workflow emails.

We do not currently have an ETA for resolution but will update this post as soon as we have more information.

No data will be lost and any workflow events triggered during the downtime will send once the service is turned back on.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com

Monday Night Scheduled Downtime for Maintenance

We will be performing scheduled maintenance that may result in inability to access your Sales Simplicity environment on July 22nd, 2019 (Monday night) from approximately 10pm-4am Pacific time. Please ensure all users have saved their work by the beginning of this scheduled downtime. Any questions or concerns please contact support@salessimplicity.com

UPDATE – The application is back up and running as of 3am PST.

XML file generation is not working properly and development is looking into it. Meanwhile, your XML files are safe in the queue waiting to be sent out when the service is behaving again.

Builders with ODBC access may need to request to have their login user re-associated with their database.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com