Category Archives: Pod 2

Office Closure in Observance of Labor Day (Monday 9/2)

The Sales Simplicity office will be closed Monday, September 2, 2019, in observance of Labor Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, September 3, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times, please use the Emergency After Hours Number.

FTP service switched to new IP Address

As of 7/30/2019 ftp.salessimplicity.net now points at the new IP address of 104.42.221.152

Most builders should see no issue with the changeover and should be able to login as normal.

If you *do* experience an issue with the new IP address, please reach out to support@salessimplicity.net and we will get you fixed up. 🙂

**UPDATED 7/25**RESOLVED**Known Issue with Phone Call Follow-up Tasks

The issue was identified and resolved. All phone call tasks should be working as normal

As of 7/24, our Support team has identified an issue regarding the completion of phone call follow up tasks. Some users may experience an error screen during task completion. Our Support and Development teams are investigating a solution to this issue. We will update this post as we get more information.

If you have any questions, please feel free to email our Support team at support@salessimplicity.com.

**UPDATED**Resolved**Workflow Service Currently Down

**UPDATE** As of approximately 9:45am Pacific Time this issue was resolved and the service is back on.

Per the previous post, after maintenance last night we are experiencing an issue with XML file generation. To troubleshoot and resolve that issue we have had to stop the Workflow service, which processes workflow events and sends workflow emails.

We do not currently have an ETA for resolution but will update this post as soon as we have more information.

No data will be lost and any workflow events triggered during the downtime will send once the service is turned back on.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com

Monday Night Scheduled Downtime for Maintenance

We will be performing scheduled maintenance that may result in inability to access your Sales Simplicity environment on July 22nd, 2019 (Monday night) from approximately 10pm-4am Pacific time. Please ensure all users have saved their work by the beginning of this scheduled downtime. Any questions or concerns please contact support@salessimplicity.com

UPDATE – The application is back up and running as of 3am PST.

XML file generation is not working properly and development is looking into it. Meanwhile, your XML files are safe in the queue waiting to be sent out when the service is behaving again.

Builders with ODBC access may need to request to have their login user re-associated with their database.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com

Customer Marketing Outage (Resolved)

On 7/16, our Support team identified an issue with our Customer Marketing tool that affects mass marketing emails targeting Realtors. When sending mass marketing emails using realtor-specific filters, the realtor recipients were receiving multiple copies of the marketing emails. The issue has been resolved as of 7/17. Any emails that were queued to be sent during this time period have successfully been sent.

Additionally, our Development team is currently working on two other items that some builders have seen regarding workflow notification duplication and follow-up task removal in the To-Do Suite. We are working to resolve these newly identified items as quickly as possible.

If you have any questions regarding these or other issues, please feel free to reach out to our Support team at support@salessimplicity.com.

Server IP address change pending

Over the next few weeks our server’s IP addresses are going to be changing.

The new IP addresses will be:

Web / FTP Server – 104.42.221.152
SQL Server – 168.62.7.125

New email IP range – 104.42.221.152, 40.83.173.216

Any IP address whitelisting that you may have should be updated to include these IP addresses. This includes whitelisting on your BMT server to communicate with the web server or via FTP, whitelisting on your firewalls to allow access to the website, or whitelisting on your email servers to allow email communications from the servers.

If you’re not sure what this means for you, or how to implement these changes, email us @ support@salessimplicity.net