The issue was identified and resolved. All phone call tasks should be working as normal
As of 7/24, our Support team has identified an issue regarding the completion of phone call follow up tasks. Some users may experience an error screen during task completion. Our Support and Development teams are investigating a solution to this issue. We will update this post as we get more information.
If you have any questions, please feel free to email our Support team at firstname.lastname@example.org.
**UPDATE** As of approximately 9:45am Pacific Time this issue was resolved and the service is back on.
Per the previous post, after maintenance last night we are experiencing an issue with XML file generation. To troubleshoot and resolve that issue we have had to stop the Workflow service, which processes workflow events and sends workflow emails.
We do not currently have an ETA for resolution but will update this post as soon as we have more information.
No data will be lost and any workflow events triggered during the downtime will send once the service is turned back on.
As always, if you have any problems or questions please email us at Support@SalesSimplicity.com
On 7/16, our Support team identified an issue with our
Customer Marketing tool that affects mass marketing emails targeting Realtors.
When sending mass marketing emails using realtor-specific filters, the realtor
recipients were receiving multiple copies of the marketing emails. The issue
has been resolved as of 7/17. Any emails that were queued to be sent during
this time period have successfully been sent.
Additionally, our Development team is currently working
on two other items that some builders have seen regarding workflow notification
duplication and follow-up task removal in the To-Do Suite. We are working to
resolve these newly identified items as quickly as possible.
If you have any questions regarding these or other
issues, please feel free to reach out to our Support team at email@example.com.
The Sales Simplicity office will be closed Monday May 27th in observance of Memorial Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, May 28th, 2019. If you have a non-emergency, please email your requests to firstname.lastname@example.org as usual to open a ticket that will be addressed upon our return to normal business hours. If you have an emergency during these times please use the Emergency After Hours Number.
**UPDATE** The update is planned for tonight, 6/3
The newest release version of Sales Simplicity, Version 19.0, will be released to your environment beginning at 9pm Pacific on Monday, June 3rd, 2019. This update is expected to take up to 4 hours. Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.
features in this release include:
Tasks Assigned To Department Representatives
Tasks Based Off Stage of Construction and/or Stage of Escrow
All Button Added To Options Tab
Updates To Improve Clarity And Intuitive Use
more! Access Version 19.0 Release Notes Here
you have any questions or concerns please contact email@example.com
Our hosted environment will experience downtime tonight 4/12/2019 from 10pm MST to 12pm MST.
Please make sure that you have saved your work and logged out of the application prior to this downtime.
Wednesday, March 20th there will be downtime for server maintenance. Downtime is expected to be approximately 5 hours beginning at 9pm PST. Please be sure to save and be logged out by this time.
We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, January 22nd, 2019
If you have a non-emergency, please email your requests to firstname.lastname@example.org as usual to open a ticket that will be addressed upon our return to normal business hours. If you have an emergency during these times please use the Emergency After Hours Number.
Please note that Sales Simplicity Software will be closed
the following days in observance of 2018 Christmas and New Years:
- Monday, December 24th
- Tuesday, December 25th
- Monday, December 31st
- Tuesday , January 1st
During these times our office will be closed. If you have a non-emergency, please email your requests to email@example.com as usual to open a ticket that will be addressed upon our return to normal business hours. If you have an emergency during these times please use the Emergency After Hours Number.
Sales Simplicity offices will be closed this afternoon starting at 12pm Mountain for our annual Holiday Party. Help will still be available at the emergency number, or tickets sent to firstname.lastname@example.org with “URGENT” in the subject. Normal business hours will resume tomorrow, Thursday the 6th, at 6am Mountain.