Category Archives: Pod 4

**UPDATED**Resolved**Workflow Service Currently Down

**UPDATE** As of approximately 9:45am Pacific Time this issue was resolved and the service is back on.

Per the previous post, after maintenance last night we are experiencing an issue with XML file generation. To troubleshoot and resolve that issue we have had to stop the Workflow service, which processes workflow events and sends workflow emails.

We do not currently have an ETA for resolution but will update this post as soon as we have more information.

No data will be lost and any workflow events triggered during the downtime will send once the service is turned back on.

As always, if you have any problems or questions please email us at Support@SalesSimplicity.com

Customer Marketing Outage (Resolved)

On 7/16, our Support team identified an issue with our Customer Marketing tool that affects mass marketing emails targeting Realtors. When sending mass marketing emails using realtor-specific filters, the realtor recipients were receiving multiple copies of the marketing emails. The issue has been resolved as of 7/17. Any emails that were queued to be sent during this time period have successfully been sent.

Additionally, our Development team is currently working on two other items that some builders have seen regarding workflow notification duplication and follow-up task removal in the To-Do Suite. We are working to resolve these newly identified items as quickly as possible.

If you have any questions regarding these or other issues, please feel free to reach out to our Support team at support@salessimplicity.com.

Holiday Closure: Monday May 27th

The Sales Simplicity office will be closed Monday May 27th in observance of Memorial Day. We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, May 28th, 2019. If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times please use the Emergency After Hours Number.

Version 19.0 Release (UPDATED 6/3)

**UPDATE** The update is planned for tonight, 6/3

The newest release version of Sales Simplicity, Version 19.0, will be released to your environment beginning at 9pm Pacific on Monday, June 3rd, 2019.  This update is expected to take up to 4 hours.  Please ensure your work is saved by this point, as you will be logged out of the system when the release begins.

New features in this release include:

  • FollowUp Tasks Assigned To Department Representatives
  • FollowUp Tasks Based Off Stage of Construction and/or Stage of Escrow
  • Remove All Button Added To Options Tab
  • Misc Updates To Improve Clarity And Intuitive Use
  • And more! Access Version 19.0 Release Notes Here

If you have any questions or concerns please contact account@salessimplicity.com 

We will be closed Monday, January 21st, 2019 in observance of Martin Luther King, Jr. Day.

We will resume our regular hours of 8:00 AM to 5:00 PM on Tuesday, January 22nd, 2019
If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times please use the Emergency After Hours Number.

Happy Holidays from Sales Simplicity

Please note that Sales Simplicity Software will be closed the following days in observance of 2018 Christmas and New Years:

  • Monday, December 24th
  • Tuesday, December 25th
  • Monday, December 31st
  • Tuesday , January 1st

During these times our office will be closed.  If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours.  If you have an emergency during these times please use the Emergency After Hours Number.

Sales Simplicity Office Closed This Afternoon

Sales Simplicity offices will be closed this afternoon starting at 12pm Mountain for our annual Holiday Party. Help will still be available at the emergency number, or tickets sent to account@salessimplicity.com with “URGENT” in the subject.  Normal business hours will resume tomorrow, Thursday the 6th, at 6am Mountain.

Happy Thanksgiving from our family to yours!

Please note In observation of the holiday we will be closed Thursday November 22nd and Friday the 23rd.

If you have a non-emergency, please email your requests to account@salessimplicity.com as usual to open a ticket that will be addressed upon our return to normal business hours. If you have an emergency during these times please use the Emergency After Hours Number.

We truly wish you and your family a safe and happy holiday